Terms of sale

1. About Copenhagen Crafter

Copenhagen Crafter is a sole proprietorship that designs and makes objects for the home. When you shop here, you make an agreement with:

There is no shop or pickup at the address. All orders are shipped.

2. Prices and payment

All prices are in Danish kroner (DKK) and include 25% Danish VAT. For delivery outside the EU, the Danish VAT is deducted at checkout. Shipping is shown at checkout before you pay.

You can pay with MobilePay or card. Payment is handled securely by Stripe, and I never see or store your card details. The amount is only charged when your order is shipped.

3. Order and agreement

Once you have ordered, you receive an order confirmation by email. The agreement is made when you have received it. Please check that the details are correct and write to me if anything is wrong.

4. Delivery

I ship with PostNord, usually the same or the next day after receiving the order. Within Denmark delivery usually takes 1–2 working days, and up to around 10 working days to the rest of the world. Custom orders have their own delivery time, agreed together with the price.

For delivery outside the EU, customs duties, taxes and fees may be charged in the destination country. These are paid by the buyer.

If the parcel is delayed, damaged or lost in transit, write to me and we will find a solution.

5. Right of withdrawal

When you shop as a consumer, you have a 14-day right of withdrawal. The period runs from the day you receive the item. This also applies to one-of-a-kind pieces from the shop.

You withdraw by sending a clear message to copenhagen.crafter@gmail.com before the deadline. You can use the standard withdrawal form at the bottom, but you do not have to.

You must return the item no later than 14 days after notifying me. You pay the return shipping yourself, and the item must be packed securely. Parcels sent cash on delivery are not accepted.

I refund the purchase price including the original shipping (equal to the cheapest shipping method) no later than 14 days after receiving your message. I may wait to refund until I have received the item. The money is returned using the same payment method.

You may examine the item as you would in a shop. If the item has been used or damaged beyond that, the refund may be reduced by the loss in value.

6. Custom orders

Custom orders are made to your specifications and are therefore exempt from the right of withdrawal (section 18(2)(3) of the Danish Consumer Contracts Act).

Once you have accepted the quote, you pay half the price and I get started. The rest is paid when the object is finished and ready to be shipped. If you cancel after work has started, the advance payment is not refunded.

If you send your own 3D files, you confirm that you have the rights to have them printed.

7. Handmade objects

All objects are made in small batches or as one-of-a-kind pieces. Small variations in colour, texture and layers are a natural part of the process and not a defect. Colours may also look slightly different on a screen than in real life.

8. Right to complain about defects

You have a 24-month right to complain about defects under the Danish Sale of Goods Act. It covers defects present when you received the item, but not normal wear or incorrect use, e.g. a sink organiser washed in a dishwasher.

Write to copenhagen.crafter@gmail.com within a reasonable time after discovering the defect, preferably with photos. A complaint within two months is always considered timely. For a valid complaint I cover reasonable shipping costs, and you can have the item repaired, replaced or your money back.

9. Complaints

Please contact me first, and we can usually find a solution. If we cannot agree, you can complain to the Danish Board of Appeal (Nævnenes Hus), Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk. If you live in another EU country, you can get help from the European Consumer Centre Denmark at forbrugereuropa.dk.

10. Personal data

Read how I handle your data in the privacy policy

Standard withdrawal form

Fill in and send this form if you want to withdraw from your purchase:

To: Copenhagen Crafter, Edvard Griegs Gade 19, 1. tv, 2100 København Ø, Denmark, copenhagen.crafter@gmail.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Ordered on: ___ Received on: ___ Order number: ___

Name: ___ Address: ___

Date: ___

Last updated 22 October 2026.