FAQ
Answers to what I am asked most often. If you cannot find your answer, write to copenhagen.crafter@gmail.com.
Delivery
How long does delivery take?
I ship items in stock the same or the next day. Within Denmark delivery usually takes 1–2 working days, and up to around 10 working days to the rest of the world. Custom orders have to be made first and have their own delivery time, which you get together with the price.
Which carrier do you use?
I ship with PostNord.
How much is shipping?
It depends on where the parcel is going. You can see the price at checkout before you pay.
Do you ship abroad?
Yes, I ship worldwide.
Returns
Can I return an item?
Yes. You have a 14-day right of withdrawal from the day you receive the item. It must be unused and sent back well packed.
Can I return a one-of-a-kind piece?
Yes, one-of-a-kind pieces from the shop have the same 14-day right of withdrawal as everything else.
Can I return a custom order?
No. Objects made to your wishes cannot be returned, but of course I take care of any faults or damage.
Custom orders
How do I order something special?
Fill in the form on the Custom orders page. I usually reply within a day with a price and a proposal.
How much does a custom order cost?
We agree on the price together. It depends on size, material and how much design work is needed.
How long does a custom order take?
At least 10 days, often more for water art. You always get an expected delivery time together with the price.
How do I pay for a custom order?
Half when you order and the rest when it is finished and ready to be sent.
Can I send my own 3D file?
Yes, if the file is your own or you have the rights to have it printed, e.g. a commercial licence. I cannot print files found online without those rights.
Materials and care
What are the objects made of?
The mushroom shelves and sink organisers are printed in PLA or PETG. The stone-like surface comes from marble PLA. The water art is cast in epoxy resin.
How much can a mushroom shelf hold?
The mushroom shelves are display shelves for light things like small plants, figures and ornaments, not for heavy books. I am testing exactly how much they can hold and will write it here once it is done.
Are screws included?
Not yet. Use screws and wall plugs that suit your wall.
How do I clean the sink organiser?
Wash it in lukewarm water with a little soap. It is not dishwasher safe, but it handles a wet brush every day just fine. My own has stood by the sink for half a year.
How do I look after the water art?
Wipe it with a soft, dry cloth. Avoid strong direct sunlight all day, as resin can turn slightly yellow over many years.
Payment
How can I pay?
With MobilePay or card.